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Moorlands Surgery

139a Willow Road

County Durham

Administration Team



Office Manager


Sheena Adams is our Office Manager and is responsible for the day to day operational side of the Practice. She welcomes any comments or suggestions and may be contacted if you have a problem or a complaint you would like to discuss.




Patient Liaison Team


Our Patient Liaison Team aims to provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

The team is made up of the following:

  • Receptionist/Telephonist

Our staff will arrange appointments either by phone or face to face, book home visits, deal with new registrations, take repeat prescriptions and help with any queries. In order to carry out these functions effectively, we may have to ask you some personal questions. This is so we can ensure you are dealt with by the most appropriate clinician.


  • Prescribing Team

The team will arrange for all requests for prescriptions to be generated. The team also deal with incoming correspondence from outside agencies with regards to changes in medication and any new medication.


  • Medical Secretaries

The secretaries deal with all hospital communications, including hospital referrals, daily correspondence and any related queries.


  • Administration

The admin team provide support to the whole Practice including requests for medicals, finance functions and postal and fax services.

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