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Moorlands Surgery

139a Willow Road

County Durham

You can now order repeat prescriptions online,

 if you are using a smartphone you can download the app here -  alternatively click here to log into systmonline.


To use this service you must first register in person.  Please come to reception with some form of photo ID and they will supply you with the necessary forms and then you can begin using our online services.




Prescription Requests 

  • We are unable to accept prescription requests via telephone but you can discuss queries with the prescription team between 10am-12pm and 2pm-4pm each day .
  • We process almost 30000 prescription requests each month so it takes AT LEAST three working days to process your prescription request. (Please help us and allow plenty of extra time at weekends and bank holidays). 
  • Requests ordered after 5.00 pm cannot be processed until the following day. 
  • For patient safety  there are occasions when the Doctor or Practice Pharmacist  may request that you attend for an appointment before prescribing the medication.


If you have a query with your medication, please contact the surgery and press option 4 for the prescribing team between 10-12 am or 2-4 pm.


From the 1ST SEPTEMBER 2018 you will be required to have a nominated pharmacy. This can be done through a pharmacy or by contacting the surgery.




Local Pharmacies




Minor Ailments

Some pharmacies run a minor ailment scheme, which means they can supply medicines for certain conditions on the NHS.  If your pharmacy runs a minor ailment scheme that includes eczema, for example, it means your pharmacist can supply medicines for this condition and you'll only pay the standard prescription charge. If you're exempt from paying prescription charges – because you're under 16 or over 60, for example, or you have a prescription prepayment certificate (PPC) – you won't pay for the medicine. Just ask at your local pharmacy. 

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