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Moorlands Surgery
 Moorlands Surgery
national health service

139a Willow Road

County Durham
FAX: 01325353695

You can now order repeat prescriptions online,

 if you are using a smartphone you can download the app here -  alternatively click here to log into systmonline.


To use this service you must first register in person.  Please come to reception with some form of photo ID and they will supply you with the necessary forms and then you can begin using our online services.




Prescription Requests 

  • We are unable to accept prescription requests via telephone but you can discuss queries with the prescription team between 10am-12pm  and 2pm-4pm each day .
  • We process almost 30000 prescription requests each month so t takes AT LEAST  two working days to process your prescription request. (Please  help us and allow  plenty of extra time at  weekends and bank holidays and at the occasional  times when there have been  NHS IT  failures  as these are much busier times). 
  • If your nominated chemist is ordering the medicine on your behalf it will take longer to process ( we have no control over when we recieve the request) however when processed by us  the prescription will usually go instantly electronically to the chemist so avoiding the need for you to attend the practice to pick up the script .
  • Requests ordered after 5.00 pm cannot be processed until the following day. 
  • For patient safety  there are occasions when the Doctor or Practice Pharmacist  may request that you attend for an appointment before prescribing the medication  it is the patients responsibility to ensure we have uptodate contact numbers as this causes significant delays . 


If you have a query with your medication, please contact the surgery and press option 3 for the prescribing team but only between 10-12 or 2-4 pm .




Local Pharmacies




Minor Ailments

Some pharmacies run a minor ailment scheme, which means they can supply medicines for certain conditions on the NHS.  If your pharmacy runs a minor ailment scheme that includes eczema, for example, it means your pharmacist can supply medicines for this condition and you'll only pay the standard prescription charge. If you're exempt from paying prescription charges – because you're under 16 or over 60, for example, or you have a prescription prepayment certificate (PPC) – you won't pay for the medicine. Just ask at your local pharmacy. 

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